FREQUENTLY ASKED QUESTIONS – GOLDEN MUSIC’S FAQ
Why is Golden Music’s rental program unique?
Our rent-to-own program’s uniqueness is that we are the area’s most efficient, affordable good service rent-to-own program, with the highest quality instruments available featuring home delivery, school support, 100% rent goes to purchase, trading of instruments, and a loaners program.
Where can I get my instrument delivered to? Is it Free?
Golden Music offers Free delivery to student’s house or school. We offer free loaners, free pickup and delivery with maintenance plan, two days a week on Tuesday (South) and Thursday (North).
Why are Golden Music’s instruments better?
We hand pick our student model violins, violas, cellos and basses from small family workshops around the world. They are custom set-up by our highly trained luthiers in our Lakewood workshop. For band instruments, we only carry Yamaha Advantage, Buffet Crampon and American made band instruments: flute, clarinet, trumpet, trombone, French horn, baritone and percussion
Does all of my monthly rent go toward purchase?
Rent always goes to purchase & you can return anytime.
What are the advantages of our rent-to-own program?
With the maintenance plan, a renter never has to worry about additional costs. Broken strings are replaced for free for up to two months. All maintenance work (such as bow re-hairing) is done without charge. Size exchanges can be made at any time. This assures peace of mind, which is particularly important when it is a child who is handling the instrument. Considering all of these benefits, making rental payments for a time can constitute money well spent. And, if one decides to purchase an instrument later on, all of what has been spent in rental fees can be applied towards ownership.
What does the Maintenance Plan cover?
Golden Music’s maintenance plan covers nearly any repair needed on the instrument… the dog chewing it, the car running over it, spills, breaks, mishaps...not covered are abuse, neglect or purposeful damage, nor cosmetic repairs on demand. STRINGS: for violin, viola, cello and bass are covered no charge for first two months. BOWS: Rehairs on student instruments are covered (we usually just replace the bow).
EXPENDABLES - ITEMS THAT ARE INCLUDED: Reeds, rosin, cork grease, slide grease are things that come with the instrument but are not covered under the maintenance plan (you are responsible for your needs but don't have to return with the instrument) if used up, lost or broken. Cases and bags ARE covered and replaced under the maintenance plan.
Why is the maintenance plan mandatory?
The Maintenance Plan is mandatory because: 1. The instrument remains the property of Golden Music Center until the final payment is made, and we have a very strong interest to be sure that it is playing perfectly; that we are repairing it; and all that needs to be done for it gets done properly. 2. This instrument represents our store in all the settings it is used in and we want it working perfectly! 3. We want your student to have every advantage of having a perfectly operating instrument at all times.
How do I return my instruments?
You simply bring the instrument back to the store and the contract ends. Within five days after your due date, your payment (if made) will be refunded. You will owe any outstanding balance. If you want the free pickup service, you can email or call Golden Music when you would like to end your agreement with us. As soon as we hear from you, the account is frozen and there are no further charges. Then you just wait until we have a delivery coming to your area. We will phone you the day before we are going to be in your area and set-up a mutually convenient time and place.
How does the rental credit accumulate?
All of the rental payment amount accumulates toward purchase. If the instrument is returned, the credit accumulated is dissolved. Credit may not be traded to any other contract or person except for the named student when they trade to another instruments. If you go to a lower purchase priced instrument, only the proportion difference is transferred equal to the lower instrument’s payment amount times the number of payments made. If changing to an equal or more expensive instrument, all equity (less tax and maintenance) is applied
How do Loaners work?
Loaners are available when repair or maintenance is necessary. Loaners are not guaranteed. Sometimes we are out of an instrument category, if so we will process the repair as fast as possible.
What happens if my instrument is lost of stolen?
THEFT OR LOSS: If there is a lost or stolen instrument, we cover up to $250 of the amount owed to us for insurance deductible. The customer is responsible for the rest of the balance. A police report is required.
How do I purchase my instrument?
PURCHASE: Equity is calculated from the rental fee excluding tax and maintenance plan. Equity can only be used for the same person that started renting. It may not be switched to anyone else. You may purchase your instrument for 30% off the remaining balance.
What Instruments does Golden Music have for rental?
Rental instruments include only: flute, clarinet, alto sax, trumpet, trombone, baritone, French horn, oboe, combo kit, percussion/bell kit, snare drum, violin, viola, cello, and string bass. Please note, Guitars, drums sets, keyboards or any other items are not available for rent or to trade credit to. Instrument availability is not guaranteed; sometimes an item is out of stock.
Can I use my credit to buy anything else?
The credit is not transferable to any other store products, not saved on our books and not transferable to any other person. The only transference of credit is when the same student that started the contract may switch to any other band or orchestra instrument in the category. THE TRADING AND CREDIT OPTIONS ARE ONLY AVAILABLE FOR THE ORIGINAL STUDENT WHO RENTED – YOU MAY NOT TRANSFER CREDIT TO ANY OTHER PERSON NOR TO ANY PRODUCT OUTSIDE OUR RENT-TO-OWN CATEGORY. IF THE ORIGINAL STUDENT IS NOT USING THE INSTRUMENT, ALL RENTAL PERKS AND OPTIONS ARE CANCELED.
MORE DETAIL (this is from the back of the contract)
Thank you! And we are looking forward to serving you for your musical needs!